At the end of the training, the participant will be able to implement the following skills:

• Know the challenges of used vehicles in dealerships
• Manage VO recovery at your point of sale
• Know the risks associated with recovery
• Anticipate the smooth running of the takeover at the dealership o Integrate the takeover into management

Nova Stock training

At the end of the training, the participant will be able to implement the following skills:

• Know the challenges of used vehicles in dealerships
• Manage VO recovery at your point of sale
• Know the risks associated with recovery
• Anticipate the smooth running of the takeover at the dealership o Integrate the takeover into management

Training Managing the recovery

At the end of the training, the participant will be able to implement the following skills:

• To explain the VO strategy of the point of sale and its challenges
• To precisely describe the processes to be applied, the associated tools and standards, their usefulness and challenges
• To use the tools in compliance with management rules and associated standards
• To explain the roles of people interfacing internally and externally as well as their issues (negotiation)
• To make the link between their mission and activities and the issues in terms of profitability, quality and customer satisfaction

VO Reconditioning Training

At the end of the training, the participant will be able to implement the following skills:

• Know the challenges of used vehicles in dealerships
• Approach customers according to their psychological profile
• Know how to identify damage and value it correctly
• Know the specificities of trade-ins for electric & hybrid vehicles > Negotiate your trade-in value with the customer

360° Resumption Training

At the end of the training, the participant will be able to implement the following skills:

• Know the challenges of VO in the automotive distribution ecosystem o Approach customers according to their psychological profile
• Know how to identify damage remotely and value it correctly
• Know the specificities of taking back electric & hybrid vehicles
• Negotiate your trade-in value with the customer

Remote recovery